When you shop with us, we want you to be completely satisfied. If you discover damage or a defect after delivery, contact Customer Care. We will work to resolve the issue and, in our sole discretion, we will:
– Authorize a return & Issue a replacement.
– With reference to your concern, we would like to inform that we provide 100% replacement for major manufacturing defects highlighted to us within the warranty period as per company policy. However, no cash refund is allowed once the article is purchased.
CANCELLATION BEFORE SHIPMENT:
In such cases, the order will be canceled and the refund will be initiated within 24-48 business hours after the cancellation request.
CANCELLATION POST SHIPMENT:
Once we receive the product(s) back and verify its packaging/condition, Post our examination we’ll refund your money within 24-48 business hours.
In the event where there are defects in the Product (attributable to, and accepted by VERPACO after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 7 (seven) days from the date on which he/she received the delivery of the Product.
The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Return and Refund Policy and are, among other conditions, unused, intact, all packaging material undamaged and unused. VERPACO reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.
What do I do if my order is incomplete, incorrect or damaged?
Our Customer Service hours are Monday-Saturday 10 a.m. – 6 p.m.(Lunch break -1:30 PM to 2.00 PM)